About ordering:
• Our product line
• Placing an order
• Product customization
• Turnaround time & order fulfillment
• Shipping

About our printed products:
• Invitations & thank you cards
• Stickers & address labels
• Water bottle labels

About our DIY printables:
• DIY printables & crafting

Our product line

What products do you offer?

We offer a wide variety of designs that are perfect for birthday parties, baby showers, and other events. The items that we can print and mail to you are invitations, thank you cards, address labels, stickers, and 100% waterproof water bottle labels. We also sell a full range of pre-personalized DIY printable party accessories such as favor tags, printable circles, cupcake wrapper and topper sets, buffet cards, straw flags, napkin rings, treat bag labels, pennant banners, and signs.

If you prefer to print everything yourself, we do offer printable versions of our invitations, thank you cards, address labels, and water bottle labels. However, the products that are listed for sale as DIY files are only available in DIY format.

To view all of our products and pricing at a glance, please see our product page.

What themes do you have?

From alligators to zebras, rainbow parties to sweet sock monkeys, we have a lot of themes for you to choose from! You can view our list of themes here.

Do you sell printable packages?

Most of our customers prefer to pick and choose only the items that they need. So, we offer discounts on large orders of printables - up to 30% off! You can create your own custom printable package by selecting the items that you need here.

We also have printable decor collections available in select birthday party themes!


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Placing an order

I need a large variety of products. What's the best way to place an order?

Please fill out our listing request form to request a reserved Etsy listing for any items that you need, in any quantities that you need. After we receive your information, we will set up your reserved listing on Etsy and email you to let you know it's available for purchase.

Can I order DIY versions of your invitations, thank you cards, water labels, and address labels?

Absolutely! Please refer to the product chart for your options.

Do I receive proofs of my items?

We will email you proofs of all printed items for your approval before we print and ship your order. When you order a DIY printable invitation, we will email a proof for your approval before emailing you the final, printable file. All other DIY orders are not proofed; we will personalize and email the files to you ASAP after you place your order. Please click here for more information about order processing.

Can I see a proof BEFORE I order?

No items will be customized until payment is received.

What types of payment do you accept?

We take orders through our shop on Etsy. When you place your order, you can use any major credit card, PayPal, or an Etsy gift card.


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Product customization

How do I customize my items?

When you order on Etsy, please write your personalization details in the "notes to seller" at checkout. For many items, this will simply be your child's name and age. For invitations, please be sure to send us the exact wording you wish to use.

Both printed items and DIY printables will be professionally typeset and fully personalized for you. We do not offer "type-it-yourself" printable files.

I'm throwing a baby shower, not a birthday party. Can I change the wording?

Absolutely! Items can be modified to suit any event — for example, a birthday invitation can be customized to suit a baby shower, bridal shower, housewarming party, etc. Just let us know the exact text you would like in the "notes to seller" at checkout.

I have twins. Can I add two names?

Yes! We can customize any product to include two names and the same age at no extra charge.

I ordered a photo invitation. Where should I send my photo(s)?

Please email your photos to photos@chickabug.com. If possible, send your photos fresh off the camera, without cropping or resizing them. We will crop them for you, if necessary.



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Turnaround time & order fulfillment

What's your turnaround time?

Please see the turnaround page for all the info you might need!

I'm running late. Help?

For printable files: We can get your printables to you within 24 hours (not including Sundays and holidays). Add this item to your cart when you check out on Etsy to receive your files within 24 hours of purchase.

For orders that will be printed and shipped: If you have any concerns about whether you will receive your order in time, please contact us before you place an order to discuss your options.


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Shipping

Can you ship packages internationally?

We can ship internationally (outside of the United States) via USPS International Priority Mail. We will calculate your shipping charges based on your specific order and the country you live in, so please request a reserved Etsy listing to get started.

Has my order shipped yet?

You will receive a shipping notice via email (sent by Etsy) when your order has shipped.

What's the tracking number for my package?

Please refer to the shipping confirmation email from PayPal and/or Etsy — a link to tracking information is included.

Why is my package taking so long if you mailed it on Tuesday?

Please understand that the U.S. postal service does not guarantee delivery times no matter which shipping option is used, including Priority Mail and Express Mail. As everyone knows, every now and again you mail something and delivery just takes a tiny bit longer than normal. So, your patience is very much appreciated! Keep an eye on your tracking number for updates, and rest assured that if anything goes wrong with your order at any point, we will work with you to make things right.

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Invitations & thank you cards

How are your cards printed?

Invitations and thank you cards are professionally printed by a local, eco-friendly print shop, using a large-scale print press. Then, orders are packaged with care and shipped from the Chickabug studio.

Are the cards nice and thick?

Our invitations and thank you cards are printed on the heaviest paper that the print press can handle. We get lots of compliments on the quality of our cards (and so will you!). : )

Are the cards matte or shiny?

We print using a silk finish, which has a slight sheen — it's the middle point between matte and shiny.

How large are the cards? Are envelopes included?

Both invitations and thank you cards measure 5"x7", and white envelopes are included.


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Stickers & address labels

Are stickers and address labels matte or shiny?

Matte.

How many address labels come to a sheet?

24. They measure 1.66" in diameter.

How many stickers come to a sheet?

You can choose large size (2.5", 12 per sheet) or small size (1.66", 24 per sheet).



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Water bottle labels

Are your water bottle labels waterproof?

Yes — 100% waterproof. The colors will not run, smear, or otherwise be affected by moisture in any way. Throw them in a swimming pool and leave them for a week and they'll still look fabulous!

What brands do the water bottle labels fit?

Any brand that has a 2" tall label on it — or a label close to that size — will work beautifully. Your best bet is to simply take a ruler with you when you shop for your water (or use a business card for reference — the short side is 2" tall).

We also have a guide to several popular brands of water bottle brands here.

How do I put the water labels on?

Our water labels are self-adhesive. Just peel and stick!

Should I take the manufacturer's labels off before putting the new ones on?

Yes. The new, personalized labels will look wrinkly if you stick them on over the manufacturer's labels.


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DIY printables & crafting

What kind of files do you send?

All of our printables come as PDFs, except for invitations that will be developed as photographs (for this, you need a JPEG file).

Please use Acrobat Reader to view and print PDF files. You can download Acrobat Reader for free here.

Can I type into the files? Can I add my own pictures or text?

No. Our DIY printable files are not editable. Instead, all files come fully personalized and ready to print.

Will my file expire?

Nope! Once a file is yours, it's yours.

Can I print as many copies as I want?

Yes.

How do I print a DIY printable invitation?

There are two ways to print invitations:

Print on paper: Print your invitations two-to-a-sheet onto 8.5"x11" heavy white card stock or photo paper and cut each card out. You can print on your home printer or take your file to a store such as Staples or FedEx/Kinko's.

Develop as a photo: Send your file to any photo lab such as Walgreens, Target, or Sam's Club, and have it developed as a 5"x7" photograph.

Whether you develop as a photo or print on paper is really just a matter of personal preference - some people like the glossiness of a photo, and other people like the feel of paper.

What kind of paper should I use for my DIY printables?

Let me take the pressure off: there's no wrong type of paper to use! But, here are my top recommendations. All of these types of paper can be purchased at Staples, Office Depot, or other office supply stores.

Card stock: A very heavy paper to use for invitations, favor tags, place cards, and other items that need to have a good weight and a matte finish. You can really print almost anything on card stock.

Photo paper: You can find photo paper in matte or glossy finishes. If you like this style of paper, it's particularly good for invitations that include pictures.

Uncut sticker stock: You can print circle designs onto sticker stock and then punch out each circle with a craft punch. Uncut sticker stock is sold as full-sheet (8.5"x11") shipping labels.

What size paper do I print to?

DIY printables are set up to be printed onto 8.5"x11" sheets of paper.

What if my home printer isn't very good?

Affordable printing services are available at Staples, FedEx/Kinko's, Office Max, Office Depot, Minuteman Press, and a variety of other print shops. For most items, your best bet is to take the file in and say: "Please print this on the heaviest white card stock you have." They can even cut invitations and thank you cards out for you for a small fee.

If you like, you can also take in your own paper or sticker stock. It costs a tiny bit less at each store if you provide your own supplies.

We have a guide to printing costs at the most common print shops here.

How do I cut out invitations (and other straight-edged items)?

For my own papercrafting, I use a ruler and an Xacto knife. You can also use a paper cutter, whether it's the old-school chopping type or a newer, fancy drag-and-cut style. If you need help finding cutting tools, go to your local hobby store or craft store (JoAnn's, Michaels, etc.) and ask for advice in the scrapbooking department.

How do I cut out printable circles?

Use a 2" craft punch. You can buy a craft punch at any craft store (JoAnn's, Michaels, etc.) in the scrapbooking department. There are lots of brands to choose from and all of them will work the same way, but I personally like the Fiskars Round'n'Round.

Can I print circles onto a pre-cut sticker sheet?

No. All printable circles, including return address circles, are set up to be printed onto uncut sticker stock and punched with a 2" craft punch. You can find uncut sticker stock at Staples and other office supply stores — look for 8.5"x11" shipping labels.

How do I make cupcake toppers?

Please see this step-by-step photo tutorial.

How do I make my water bottle labels waterproof?

Note: The water bottle labels that we sell (printed and mailed) are 100% waterproof. This question only applies to DIY printable labels.

If you are printing water bottle labels on your own from a DIY file, you can print onto regular paper and make your labels water resistant by using the method shown in this tutorial.


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